Ring stops recording or notifying from 10pm and starts again around 7am. How can this be corrected as all I have had is issues since purchasing.
Hi @sophieburgess02. This is unusual behavior for a Ring Doorbell to only record during specific hours. I would first make sure that you don’t have an active Motion Schedule that would prohibit motion detection. If there is not one in place, I would follow up with our support team to look into this with you. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. Let us know how support is able to address this for you!