Recording length not honored

I have a Ring Video Doorbell Wired, as well as a few other Ring cameras. The doorbell and the cameras all have the option in the Ring app to change the video recording length. This setting works on all devices except for the doorbell. The doorbell recordings always end after 20 seconds, regardless of the recording length setting in the app. How do I get the doorbell to honor the recording length setting?

Hi @Brian9. Do you have Smart Alerts enabled? If so, try toggling this off the see if that is the cause for the short video. Also, if possible, try connecting the Doorbell to a WiFi hotspot and testing the Recording Length for the Doorbell. If it records normal time, there may be some changes that need to be made to your network.