Recorded events just disappeared

Products Security Cams
1

Our cat got out late last night and I was able to see her on the doorbell camera around 5 times. Went back later to look again and all those events are just gone (no I did not delete them). They were all frm 1am to 4am and now the first event of the day is showing around 5:30am. This worries me that events I never got to see may have gone missing as well.

Any tips to help solve this?

I did try and force quite the app (iPad) as sometimes events don’t show up until I do this but that did not help.

1 Like
3

Hi @TerryM. Your recordings from the other night should still be available in your Ring app unless they were manually deleted. Have you checked your Ring account on a different smartphone or tablet, or even on Ring.com, to see if you can access these videos?

1 Like