Reboot Ring devices via app and/or permit WiFi fast-roaming (IEEE 802.11r)

Products Feature Request Board
1

Please update the App to allow device reboots from the app. All the devices.

I see that this has been a request for several years and it is disappointing that this has not been addressed.

Use case: Homes with multiple WiFi access points (APs). When APs are rebooted the Ring devices might reconnect to an AP that does not provide optimal connectivity.

Two solutions:

  • Configure all Ring devices to permit fast-roaming (IEEE 802.11r) so that they can roam to an optimal access point.
  • Reboot Ring devices via the app. This should be configured. Period. It is incredibly disappointing that this is not already configured in the app. But, if you can’t configure fast-roaming this would give users the ability to cause the Ring device to reboot in the hopes that it will associate with a more optimal AP.

Thank you for considering these options.
D

2

You can now reboot your Ring Doorbell or Security Camera from the Ring app as long as it is still online and connected to the internet. You can read more in our Help Center Article here . If you’re experiencing any concerns with the performance of your Ring Doorbell or Security Camera, you can use this feature to reboot it from within the Ring app as a troubleshooting step. As with all new features, this is on a slow rollout so you may not see the feature in your Ring app yet. :slight_smile: