Rapid Ring app works. Main Ring App does not

I can’t use live view in my Ring App. My wife can. Her phone is Same type of iPhone, same location etc. However Rapid Ring App live view does work for me. Any ideas why the main app live view is broken but rapid live view works. Everything possible has been reset. Internet speed is awesome. So please don’t reply with the usual useless standard suggestions.

PS it used to work on my phone just fine

Thanks

Hi there, @DaddyMac! The Rapid Ring app is designed for the quickest access to live view. Whether it be mobile device connection differences, too many apps open, or mobile device processing, the Rapid Ring app is meant to be far less robust than the main Ring app. If your live view is working on Rapid Ring, this is a great sign that your Ring device is working as intended.

Please ensure there is no vpn enabled on your mobile device, and try out wifi connection versus cellular data to see if one works better with the main Ring app. If not, the Rapid Ring app will be best for live view. I hope this helps! :slight_smile: