Hey neighbors! Could you please try deleting the Rapid Ring app from your phone, rebooting your phone (ensure you have done this, as this part is critical), and then reinstall the Rapid Ring app? From there, ensure you log into the Rapid Ring app, have notifications turned on, and are all set. Once this is done, please capture a screen recording of your phone where the notification for the Ring app comes through when you trigger your camera to send a notification (ding Doorbell or trigger movement in front of camera). In the same recording, it would be most helpful to show the settings in the Rapid Ring app being as they should after triggering the notification as well.
This information will be valuable to pass onto the appropriate teams to get this escalated up further. Please also include what kind of phone you have, as well as your phone’s OS version. To upload your screen recording, you will have to upload it somewhere and grab a url to share here, or compress the MP4 into a ZIP file, as ZIP files can be attached in replies. Hope to hear back from you soon, neighbors, and appreciate your involvement with this in advance!