Rapid Ring - AirPods output ignored

Have an issue with the Rapid Ring app. If I answer a doorbell or try to hear audio from a camera, the audio (and mic) are not going to my AirPods and instead, it uses the iPhone’s speakers and mic.

The regular Ring app does not have this problem. It properly sends audio (and mic) to AirPods if connected.

What’s the best way to report this bug? App and iOS up to date.

Hi @su_A_ve. This is feedback that I can share with my team. I would also recommend contacting support and opening a support ticket so this concern can be properly diagnosed and tracked. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.