Problems with Iphone app and login in general

I purchased the ring doorbell 3 nearly a month ago. I put the app on my phone and my wifes. We both have had access to the doorbell through our phones. We had the 30 days free video recording and at the bottom of the phone it would tell us each day “you have 10 days left…” etc. Today it was donw to 3 days so I used the link in an attempt to enter my payment information. I haed forgotten my password, no problem Ill just reset it using the two-factor verification. A code was sent to my email. I tried to enter the code in the app and the keyboard will not pop up to allow me to enter the code. There is no way to enter the code. Then time runs out and I have to request another. I updated the app, still cannot enter any code. Also I logged into the online database to see if I could pay there but it says I dont have any devices set up. It was been working for the last month! Honestly, I am ready to give it away or throw it away. I’m glad i didnt spend more money and purcahse other cameras and the alarm system.

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Hey @danielharr79. Are you still logged into the Ring app on your phone and your wife’s phone? If so, please go into the Main Menu > Account and see what email address is there. As long as you set up the Ring device on your app, you should be the owner of the device and it should show up on your account when you then go to Ring.com. Please ensure when you went to Ring.com that you logged into the same email address account that you saw in the app. It’s also possible this device may have been set up on your wife’s account instead, so I recommend logging into her account from Ring.com as well to see if the device pops up there.

In the event you still may not be able to see the device when at Ring.com to purchase a plan, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. They can take a deeper look into this for you to ensure you get the device located on your account, and a plan signed up for you! Let me know how this goes, neighbor. :slight_smile:

When trying to log in to my ring account from my iPhone the keyboard won’t display for me to enter the log in info?

@Chelsea_Ring wrote:

Hey @danielharr79. Are you still logged into the Ring app on your phone and your wife’s phone? If so, please go into the Main Menu > Account and see what email address is there. As long as you set up the Ring device on your app, you should be the owner of the device and it should show up on your account when you then go to Ring.com. Please ensure when you went to Ring.com that you logged into the same email address account that you saw in the app. It’s also possible this device may have been set up on your wife’s account instead, so I recommend logging into her account from Ring.com as well to see if the device pops up there.

In the event you still may not be able to see the device when at Ring.com to purchase a plan, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. They can take a deeper look into this for you to ensure you get the device located on your account, and a plan signed up for you! Let me know how this goes, neighbor. :slight_smile:

Was there a resolution to this? My keyboard won’t come up either to edit/update account info.

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Hey neighbors! If your phone is not pulling up the keyboard when you are tapping on a field in the Ring App to enter your login info, please try following these steps: uninstall the Ring App, restart your phone to clear the cache, and reinstall the Ring App. You’ll also want to ensure that your phone’s OS is fully updated and that you have enough storage space on your phone for the current version of the Ring App. This will help everything run smoothly.

If my suggestions do not resolve the concern, please give our support team a call at one of the numbers available here. They’ll be able to take a deeper look at your concern and offer more advanced troubleshooting steps. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. :slight_smile:

I have the same problem…

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