Pro video doorbell

Pro video doorbell has power but pushing the reset button on side of doorbell has no affect. No lights come on so can’t reconnect. Was working before

Hi @Kurt4. I would double check the power on your Ring Pro. If it is in fact getting power, you should be seeing some indication of this by the lights on the Ring Pro. If your Ring Pro is still completely unresponsive, you may need to reach out to our support team to take a closer look.

Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.