Poor Customer Service Lately

Hi Ring Team,

We are really disappointed in the service we’ve received with our faulty RING camera.

We’ve phoned you twice & your representatives have said that a new camera was going to be sent & a request I.D was asigned.

We haven’t heard from you since.

Please give us an update or we’ll be unlikely to recommend your services in the future.

Regards

Hi @achalmedlife. For this concern, I would recommend reaching back out to support team to follow up on your open support ticket. With this Community being a neighbor to neighbor support forum, and not a direct line to support, we are unable to investigate this for you. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.