Please Help

Once my Iring Pro connects to the ‘ring’ wifi, and I’m connected to my regular wifi it states that I do not have ownership and must get it from the registered owner. However I am the registered owner, and just purchased it. Using the same phone and email as I just registered from. Please help! I’m 2 mins from throwing it in the trash!!!

Hey @Pout1979. You will need to contact our support team to get this concern addressed and escalated. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.