Please help with the half black panel of snapshot taken

I just installed the security camera a few days ago.

I noticed today that the bottom half panel was black either in the snapshot or live view mode. Is my campera broken?

Thanks much for your help!!

Go into the ring app, select devices, pick the camera in question and then select device settings. In there is a privacy option. Check you dont have a privacy zone set up. If you do remove it.