Phone app no response when bell rings

Products Video Doorbells
1

I installed the doorbell and can use the live view function. But when I ring the bell there is no response to that on the phone app.
The doorbell is using the battery. I cannot find any options in tha app for that.

2

Hi @Yanalynn. Being able to pull up the Live View is a good sign. This means that your Doorbell is at least online. This Help Center article here will help you troubleshoot some common issues with notifications for an iPhone. I hope this information helps!