Solved: “People Only Mode” is not people only

Thank you for the continued feedback, neighbors! As each home is different, each environment will benefit from a configuration of motion settings tailored to your liking. Every motion related feature available might not necessarily be the best fit for every environment, which is why there is an option for many of our motion features to be altered in the Ring app.

The Person notifications option can help reduce the number of notifications you receive, and is certainly a useful feature. This could also depend on the environment in which some factors, such as reflecting light for example, might still be detected with this mode enabled. Feel free to disable people only mode and explore other motion setting combinations, to see which will work best for you.

As we always value our neighbors feedback, we have shared these experiences with our teams here. If you have tried the above steps and suggestion mentioned prior in this thread, and are experiencing motion related concerns, our support team will be happy to troubleshoot more in-depth with you. Please give our support team a call at one of the numbers available here. If you are outside of the US, please go here to see how to contact support.

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