Peephole Cam Not Recording

My peephole cam generates motion alerts, but the recordings are 40 seconds of black screen. It often times out when trying to do a live view. There’s a strong internet connection and firmware is up to date. I’m at a loss.

Hi @jdc007. There is a great Help Center Article that has some good tips and tricks on fixing most issues related to Black Video. Additionally, make sure that the ribbon cable that connects both parts of your Peephole cam is not frayed or broken in any way, as this could also cause black video. If you are still having this concern after checking over those few things, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.