Peephole cam not detecting motion or ring , but live view works

Hello , I am frustrated of the ring peephole cam not sending notifications of rings or motion
Not recording the motion or rings
But! I can access the live view and it will record the live view in the app

I have 2 other ring cameras on the same network and they work just fine

I have tried to reset and setup the peephole cam several times to my wifi directly and to the chime pro

Still not solved

Ring protect plan is active also

Any suggestions ?


Since Thursday my camera stop having trouble all over I reset it and still no sounds are working. I reset everything from WIFI to complete and nothing work. I am frustrated.

Hey neighbors! Please note that the issues within the app and the website could have been affecting this feature, but as of Nov 27, 11:44 UTC, a fix has been implemented and we are monitoring the results. You can learn more about this at If you are still experiencing any further issues with your Ring devices and how they were behaving previously, I recommend giving our support team a call so they can look into this further. You can give our support team a call at one of the numbers available here. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.