Peephole cam no working

Hi. I installed my new peephole door bell. But nothing working. Battery is full. No lights on front and reset button not doing anything. . Don’t know what else to do.

Hi there, @Suzey! The best next step here will be to check the ribbon cable that connects the outdoor assembly with the indoor assembly. Please ensure this is securely connected and there is not any debris on the contacts where it connects. If this concern persists, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.

Thank you I will check that in a bit , that will be the thin flex cable, I have ordered a new one just incase it was damaged when I installed it