I bought 4 pathlights (battery, 5LP1Y8-BENO). Three of them were easily setup; the 4th won’t respond - the app says it can’t find the light after I scan it. The light flashes rapidly and then lights up solid. Is there a master reset button on the light somewhere?
Hey @jkyoung. There is not a reset for these devices other than taking the batteries out and putting them back in to refresh the connection and status of the device. If you still cannot get the device to set up properly, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.
After calling support, they were able to walk me through the process. (Protip: There IS a reset button)
Just return it. This product is garbage.