Ownership of a previously owned ring doorbell but previous Owner doesn’t remember password

Can someone help me?
We got a gen 2 ring doorbell a while ago, and my mom can’t remember her ring pass code so the ring support team had her log into my ring account. Meaning that we share an account. The only problem is is that our subscription has expired and because she was the owner on her account I can’t pay for the subscription. Does anyone know how to get around that?

Hi @user28192. Since this concern involves billing details, you’ll want to follow up with our support team to get everything sorted out. We can provide mostly general troubleshooting assistance on the Ring Community, but our support team can review your account details and make sure everything gets set up correctly. Please give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.