Ownership error

Trying to set up a brand new boxes ring camera and it’s saying it already belongs to someone else

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I am getting same message for my ring set up. I share with someone and now I can’t see video but he can

Hey neighbors. For this concern, you’ll have to contact our support team. They be able to research the devices and see what might be going on. Be sure to have the MAC ID of the device handy so they can look up the information. This can be found on the barcode on the device. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. I hope this helps!