out of focus

my door bell camera is out of focus. When I installed it, it was clear, now out of focus

Hey neighbor! Can you attach a photo of the ‘out of focus’ you’re seeing now? Also, have you tried a reset of this device? Any chance it has been introduced to water that may have gotten in? Let me know! Thank you :slight_smile:

the door bell camera is under a covered porch, very hard to get wet

@filmproces57 Chiming in for Jennifer here! It would be best to follow up with our support team on this concern. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.

Very out of focus today

Re: out of focus