Ever since the outage yesterday, I’ve not been receiving notifications on Android or via Alexa through the Echos. When the outage was fixed, I received a bunch of alerts each from 3 - 30 minutes apart. I am assuming that was the system catching up.
However, I have only had two persons recorded today with no other events. My second camera has captured at least 4 more events that the Ring Doorbell should have recorded or notified me of. I reset the power on my doorbell, reset all of my internet, and after testing it, it won’t even record motion (person or regular motion).
Hello @justinelton ,
I’ve been reading posts across several of the Community forum rooms, and there was a surge of weird malfunctions that included Doorbells ringing randomly, Chimes & Chime Pro’s sounding, camera video recording malfunctions, Notifications being ‘push’ to their App even when toggled off, periods of no video or snapshots recorded, etc. This all started on Sept 29th and 30th and afterwards. I don’t know if it is a coincidence or not, but I do suspect it has something to do with the Ring Servers “outage” that day.
So apparently the Ring technicians were ‘fixing’ the main Ring computer servers at about the time many of these weird issues started. Like what happened to you, many previous notifications that were stored in the Ring Servers probably started pouring out after the ‘fix.’ You were not alone. Also many devices were adversely impacted or disconnect from the Ring Server. I read post where people had to reset their devices afterwards to stop the continuing weird behavior.
Also, because your Ring App settings are not stored in your phone, but actually are stored in the Ring Servers under your Ring email account, myself and some other people had to " re-send" the stored settings back to the Ring Server, by ‘toggling’ their Notifications and Chirp Tones, ON and then back OFF (or vice-a-versa), even though the App still displayed the last known correct preference settings, in order to correct the issues. Sounds like it probably would be something for you to try, cycling your App settings to a different setting, and then back to your preferred setting (like the toggling on your “Recording” and Ring Alerts" and “Motion Alerts”). Hopefully you can avoid performing a Factory Reset (holding reset button > 20-seconds and then completing the setup and firmware download), but that would be my next step.
So I’m not positive this was the cause of your issue, but I’d be willing to bet money on it. LOL
I hope this information was helpful.