Hi @Michelle1967. Happy to chime in for Marley here. I suggest changing your Motion Settings as outlined in this Community post here. If you are still experiencing this concern after making those adjustments, you can reach out to our support team for the next best steps.
Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.