Not connecting to Live and only recording a clip from motion

I have a Ring Doorbell 2, awhile ago it stopped allowing me to connect to live view, I just downloaded the Rapid app and that connects but not the normal app. Also we get notifications when there is motion but we can’t see anything in the history, all there is just like a clip saved of the motion, maybe half a second and nothing else.

Try force closing the app, clear cache and then open the app again.