Not able to view live on 1 of my 3 devices

For about a week now, I am unable to view live on 1 of my 3 devices. I changed internet speeds about the same time… could that be the reason? I have tried everything…

Hi there, @Christine137! When you have multiple Ring devices, and only one of them is having issues, the best next thing to check is environmental and placement differences. If this Ring device placed further from the router, is separated by multiple interior/ exterior walls, or has large appliances or many appliances between them and the router. Check out our Community post optimizing wifi signal strength for more tips.

Great question about wifi resources. The number of devices you have connected to your network should match the capabilities of your current router and the resources from your internet service provider. Reaching out to your provider is a great way to check recommended optimal network options. Feel free to also browse the Community to see what other neighbors have tried. :slight_smile: