No video of doorbell pro

We have 7 cameras and all have been working fine until today. Now one of our doorbell cameras just shows a black image. The door bell works fine. The camera sort of has an image, but it’s mostly black. Suggestions?

Device health all checked out. We have 400mbps down and 17mbps up. Just no video. Transformer power good.

Hi @Mitchelled ! Have you tried a reset of your device?

How do you reset it?

If I reset it, do I have to do a complete reinstall again?

Is there no soft reset?

Hey @Mitchelled. Chiming in for Jennifer! A reset of your device may be required and it’s a two step process. For this, you will press and hold the setup button on the device for 20 seconds. After this reset, you will go into the Ring app > Main Menu > Devices > Doorbell > Device Health > and tap on Change or Reconnect to Wifi. From here, it’ll walk you through another setup of the device where you connect it to your home wifi network. This should help, so let us know if it starts working as it should after this! :slight_smile: