No video found error

I keep getting the error message
No video found

As long as your Ring Protect Plan subscription is active, your recent events should certainly play. Try visiting via web browser and logging in there to play your recordings. Please also ensure there is not a VPN enabled on your mobile device.

I recommend also checking out our Help Center article about Video Storage time for more tips on managing history.

If this concern persists, please give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.