No recordings

Is there an issue with recordings at the moment - the last one my from my doorbell is from 0734 this morning although I know the motion detector has been triggered numerous times today - last time was about 15 mins ago but no video available!

Hey @Geoffmarti. We do not have any status issues at this time that should be affecting your video capturing. For additional support on this concern, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.

Interesting. I’m having the same issue.

Hi @Kacie ! Confirming you are signed up for a Protect Plan?