No power to ring doorbell when using bypass feature on pro power V2

I have a ring pro. It does not play well with my current mechanical chime. I was attempting to just bypass the mechanical chime all together. When I use the bypass ports on the pro power v2 adapter, my ring pro receives no power at all and it goes completely offline. The entire reason I am doing this is because when hooked up normally, it causes my strikers inside the mechanical chime to buzz and vibrate.

Hi there @TommyMctomerson. I would recommend verifying that the Pro Power Kit V2 was installed correctly in order to bypass your internal chime kit. You can find the instructions in our Help Center Article here. If it’s not installed properly, this could be why your Doorbell is not receiving any power.