No Motion Detection at Night - Video Doorbell 3 Plus

I purchased a Video Doorbell 3 Plus back in October which I am very pleased with, but with the darker evenings I have noticed that I am not getting notifications at night time or very rarely do.

During the day I get numerous notifications as I only have a short front path and there are lots of people walking their dogs, so I know that it works fine during the day, but now its dark much earlier I dont get any notifications. Even if I walk out the from door it only goes off sometimes.

I have tried numerous adjustments with the settings, but no matter what I try I get the same result, hardly any recordings/notifications.

Last night I had a delivery come and the person walked up the path, but the parcel in the letterbox, took his photo, walked away, but nothing was recorded. About an hour later I walked out of the front door and heard the bell make a slight chirp which I think is the IR sensors coming on, but it didnt record anything. This is madness as nightlme is when I want it to be picking up movement.

I am sure that things have got worse since the update which introduced the custom motion zones.

Any ideas?

Hi - I’ve just installed ours and am having exactly the same issue. Lots of alerts and snippets during the day and upon returning tonight it didn’t capture anything at all.

I opened the gate, the security light went on (not ring related), walked to the door, put he key in, opened the door, got in and it registered absolutely nothing. Very annoying.

Did you find a solution for yours?