It’s not anything on your end. These folks will send you running in circles and doing the hokey pokey trying all kinds of mostly useless stuff. Fact of the matter is they developed a bad product and they clearly dont use their own product or they would be all over fixing this stuff.
You are dead-on that it was likely an update. Companies can NEVER leave well enough alone with something that works. I appreciate them making upgrades but they frequently mess the app up somewhere when they do.
I use androids and have the same problem as you. I threw my hands up after the last community exchange I had with Marley. All Marley can do is refer you to previously promulgated help topics, but that doesn’t help them messing the app up. I appreciate Marley trying to help but he/she can only be as helpful as the system he/she is attempting to support, Marley cant do anything about this just being a troubled product.
At first, my complaint was I could not see live view until AFTER a recording has completed. I was told that was normal at one point which is silly. Then it was suggested that I have my phones not on the 2.4 frequency because thats what the floodlight cam uses, to use the 5.0. This actually worked for a while…then of course they jacked with the app again and I couldn’t get live view AT ALL. This is when I found out that it was the wifi connection…not mine, but Ring’s app was screwed up and live view only worked on cell data.
Marley and all couldn’t provide any satisfactory solution, only to direct me to the aforementioned pre-promulgated “solutions” that didn’t apply to anything going on in my house or phones. I threw my hands up and just said, “its a junk product, I’m stuck with it and someday I’ll hopefully find a good product similar to this”.
Some time after that, on a whim, I decided to try live view and lo and behold not only did it work on wifi, but it was also fast to load immediately upon a notification of motion…exactly what it should do. That was great, for like a few weeks, then just recently, suddenly its now back to it wont work on wifi again. This is one of the most aggravating products I have EVER purchased in my life. Now, not only do I not get live view in wifi…but the app locks up entirely and has to be closed and re-opened after an attempt at live view at any time.
So, just know that its not you or your devices or environment, its Ring.