No conection

Just installed the ring doorbell. Hooked up, device statuscssys everything good, RSSI-57 which I think is good if I understand correctly. It’s not doing Antifa someone presses it and the live stream option just spins, then says “streaming error”.
I’m lost!

Hi @Smhoward27. Which model of Doorbell do you have? Typically with Live View concerns like this where it is not loading, I’d suggest reviewing our Community Post which contains various troubleshooting recommendations to help you isolate the cause. You may also want to try to reset the Doorbell and perform a new setup. You can reset the Doorbell by holding down the setup button for at least 20 seconds. After the reset is complete, you’ll want to walk through a new setup in the Ring App by following the steps under Set Up a Device. Let me know how these suggestions work for you! :slight_smile:

Reset and installed again and it’s working now. Only problem I’m having now is that I can’t hear the person talking on side of doorbell!!! They can hear me when I talk into my phone on app, but I can’t hear them!!!

@Smhoward27 Thanks for sharing that update with me, I’m glad to hear the Doorbell is working properly! As for this audio concern, you’ll want to ensure that the volume on your phone is turned up. You can also uninstall the Ring App, restart your phone, and reinstall the Ring App before using the two-way audio again. This will refresh the Ring App’s connection with your phone and ensure all of the permissions are enabled for use of your phone’s microphone and speaker.

If that doesn’t do the trick, please give our support team a call at one of the numbers available here. A member of our support team will be able to take a deeper look and determine why the audio isn’t working correctly. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.