No audio - No camera

New install.
“Device Health” shows everything is good. But, I have neither camera nor audio.

Hi @AlvinandKathryn! Audio/ Video connection concerns are often related to wifi, mobile device, or Ring app communication variables. The best first thing to check is your wifi signal strength, or RSSI, which can be found in the Device Health section of your Ring app. Check out our Community post about RSSI for tips on optimizing this signal strength.

As you stated that your Ring app device health indicates good resources, removing and reinstalling the Ring app is a quick way to ensure it is up to date and optimally integrated with your mobile device. On your mobile device, try testing video on wifi only, and then on data only, to see if either connection is more efficient. Please also ensure bluetooth and VPN is disabled.

If this concern persists, I recommend taking a look at our help center article about network ports, in case your network settings might need changing. Feel free to let us know how this goes! :slight_smile: