No audio from ring device to phone, they can hear me but I can’t hear them

I have the ring 3 plus. Can anyone help please, I’ve tried everything? I’ve deleted app and reinstalled it. Checked wifi but still I can’t hear outside. Microphone is enabled. I’ve done all checks.

Hey @Michelle33. When you playback the event from your event history, can you hear the video then? Do you have any bluetooth devices connected to your phone, and what kind of phone do you have?

I’m having the same problem with a Ring 3 Pro. My wife and I can speak to people via the iPhone app and they can hear us, but we cannot hear them on either of our phones.

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I have the same problem with the same device, ive found that if i connect to live feed I get sound for approximately 10 seconds then nothing.

Hey neighbors! If you’re finding that the two-way audio is not functioning properly on your Doorbell, I’d suggest performing a reset and a new setup of your device. To reset your Ring, you’ll need to hold down the setup button for at least 20 seconds. Once that’s done, you’ll need to take the Doorbell through a new setup in the Ring App by following the steps under Set Up a Device.

Should the audio concern persist, please give our support team a call at one of the numbers available here. They’ll be able to take a deeper look at your device and account to determine what’s going on. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.

Hi I’ve had the same problem I found taking the battery out for a min or so seems to cure it

Hi There,

Is it still working? I tried that as well as deleted the device, reset as if it is a new device and it worked at first few time then it quit again.

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