No alerts away from home

I have a 2nd gen ring doorbell and an iPhone. I get alerts in the house but not whe I am away from home. Any ideas?

Hi there, @Patd! This sounds like it might be a difference between wifi connection at home and cellular data connection when away from home. Please ensure there is not a vpn enabled on your mobile device. As a test, try connection your mobile device to a different wifi network whenever possible. This could be at work, on a friend/ family member’s wifi, or at a business with free wifi. This is a great way to test if you are able to get notifications when on wifi and away from home.