Night time lens

Hi newbie here what can i do about this?-thanks

Not have your camera inside your home aiming out a window.

Its fixed to the upvc door frame outside

Sure. Then its bright lights causing the reflection on the glass of the camera.
Clear obstacles and lighting should help. It may take some experimentation to fix it.

Good luck!

Hi @Andysat. If your Ring device is not behind a window, there could be other things that are affecting the video quality at night. If your Doorbell or Camera is in a tight spot close to the door frame or siding, the infrared lights may shine off the surface and cause this reflection. You can try to angle the device away from the siding to help improve your night vision. This help support page here also has good information regarding your concern. I hope this helps!"