New ring app

I reinstalled the ring app on my phone and cannot connect it to an existing alarm system that was connected to the old app

Hey @Glenterri. You shouldn’t have to re-set up your old alarm system again on the Ring app if it was already once set up. You will log into the account that has the alarm and you should be able to see everything from there. If you cannot see the system, ensure you are logged into the proper account and that the owner has shared access to you still. In the event you are the owner and/or still cannot see the devices, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.