New Owner

Hi I purchased the ring Video doorbell from Facebook marketplace one month ago and have just installed it . I tried to setup but it is still in the previous owners name . I no longer have his contact details so how do I manage to reset it

Hey @Rhondy68. You will need to reach out to our support team to get this addressed and escalated. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.