New motion detector: "Error enabling test mode"

Products Ring Alarm
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#1

Hi there- I installed a new motion detector with my Ring Alarm and I keep getting this error message:

“Error enabling test mode”

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I’ve tried several times and keep getting the same thing.

The other two motion detectors I installed with the same system did not have this problem.

Suggestions?

Thanks!

#2

Hi there, @runski! Try removing the Motion Detector and adding it again. This can be done by following these steps:

  1. In the Ring app, tap Menu , then tap Devices , then tap Alarm Base Station , then tap the Motion Detector you wish to remove.
  2. Tap the Gear icon on the top right corner, then tap Remove .
  3. Remove the cover, and press the pinhole on the back of the sensor once. You’ll see the LED light up red for 3 seconds, if the reset was successful.
  4. The app will let you know the device was removed. You can remove the battery from the device until ready to use again.

Feel free to also check out our help center article about testing Motion Detectors for more information on this process. I hope this helps! :slight_smile:

#3

Thank you. I ended up removing the batteries and swapping the sides they were on, and that did the trick. Odd.