New keypad gen 2 won't charge

Hi,brand new gen 2 alarm system.keypad has been plugged in for 24hrs but won’t hold charge. Any ideas?

Thanks

L

It looks like a faulty keypad. I would return for a replacement, or contact Ring Support.

Hi @lyoung79. I would try performing a reset on your Keypad. You can do this by using a pushpin and holding the reset button down for 10 seconds. This Help Center article here has some great information on troubleshooting your Keypad. I hope this helps.

Yeah had to get keypad replaced. New one working as it should

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Hey @lyoung79. Glad to hear that our support team was able to help!