I just moved into a new house where the previous owner left their Ring security and doorbell. I previously used SimpliSafe and thought I would give Ring a whirl since it was here.
I saw that Ring sends an email to the original owner if you try to register the device. I gave it a week, but they hadn’t removed it from their account. So I chatted with support, and they told me it shouldn’t be a problem to change owners since it has been over 72 hours. Just call support and they can get it changed over no problem.
It’s now been 3 weeks since we moved in and I just got around to calling (for good measure I tried to register the devices again first, but still can’t). After calling support, I was told they can only change owners if the system has been offline for 60 days. If I power the system on then it resets the timer.
Seriously Ring??! I have to go 60 days with no security system and have it powered off before you can do anything? I have seen other posts where the response is similar to the chat agent’s about 2 to 3 days. Is support so unwilling to help? are customer conversions from competitors just not important?