New Doorbell (2nd gen) stopped working within hours of initial set up

Products Video Doorbells
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#1

I just set up my new ring doorbell second generation and let it charge overnight. When I woke up in the morning they had completely stopped functioning. Is there anything that can be done to reboot it or do I need to return it?

Siri I have tried different charging cables, holding down the orange button for 20 seconds to reboot nothing works…

1 Like
#2

Hi @Follydoor. If the Doorbell is completely unresponsive, you can reach out to our support team for the next best steps. Please give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.