Probably been asked 100 times before and apologies if something i am missing but i just purchased a new chime which is the 2nd gen chime. I have it connected to my ring doorbell which is the original ring video doorbell.
Setup went fine,all connected no issues and i can see this chime is connected to my doorbell, however if i press the doorbell it still makes an audible ringing noise, it is not ringing on the chime. When i test the chime it through the app it rings without issue.
I have done a hard reset on both, disconnected and re-connected and error remains.
I have seen seperate forums discuss a setting where by you can make a change to ‘mechanical’ etc… but i have no such setting in the app.
I have the chime set to ‘‘front door rings’’ in the app but it hasnt made any difference.