New Battery camera won’t go into set up mode

Recently bought a battery operated outside camera to add to my set. It just won’t go into set up mode and the battery is 100%

Tried to reset and still doesn’t work - help anyone ? Thanks

Hey @DNR7. Since you have done a reset and to no avail, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.