I just purchased a Doorbell Pro and the tool included does not match the type of security screw that was included for the faceplate. How do I get the correct tool?
Hey @tmgee. What kind of screw were you provided? The screw driver and screw that is included is double sided, so you may need to take out the metal and flip it around to get the correct security screw size. Since our website is sold out of the Spare Parts for the Pro at this time, if you still cannot get this done with the other side of the screw, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.