Constant motion alerts when they are turned off in the app, and now tonight I stepped out the door to feed the dog and when I came back in the alarm sounded while disarmed. Picked up my phone and opened the app which showed the system was disarmed, yet the alarm was active. I can’t trust the system to do anything. A fundamental mistake has been made in the app or on the server setup.
Hi @Jkwilson. This should not be happening. For this concern, I would suggest reaching out to our support team. They will be able to look into your History and see what is causing the issue you described. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.