My Ring only randomly alerts me when someone approaches.

This is the 2nd Ring doorbell and I am constantly having problems with it alerting when someone comes to my door. The doorbell works. I have called Ring support a few times. The first time they sent me a new Ring doorbell. Since we just go through resetting everything. I’m sick of resetting all the time. My WiFi is excellent and it says the device is good! It seems that this Ring is defective and I guess it’s time to buy a different doorbell. Anyone else having these problems with the Ring Doorbell 2??