My ring doorbell generation 2 is hardwired but it's status says battery

We purchased a ring doorbell generation 2 which we hide wired to the existing doorbell. When we check the status it says it’s battery and not hardwired Why could this be. What can we do to fix this.

Last week or so I had a call with a pretty sharp support person at ring. More or less - all ring doorbells prior to pro or elite will always be seen as battery devices - regardless if you have them hardwired.

_ring people - some of these recurring questions should have ‘pinned’ answers.