My ring doorbell doesn't work, I can't include Wi-Fi

My ring doorbell doesn’t work, I can’t include Wi-Fi

Same happened to me 2 or so hours ago. Said it was doing an internal software update then went offline and not working at all :unamused:

If it has been like that for hours are there any light flashing on it? Is it a battery or mains powered doorbell?

Having problem connecting ring doorbell to wifi? Tried multiple times.

Hi there, neighbors! When setting up your Video Doorbell, please ensure the battery is charged beforehand and the setup is being done with the Doorbell nearby the router. This will help you start with the best wifi connection and battery level. If you have not already, please try setting up your Video Doorbell using another mobile device.

If setup concerns persist, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.