I have a new indoor cam that keeps disconnecting and I keep having to reset and do the set up all over again and then goes through the questions of ‘have you changed your WiFi password’ and do the checks and the only way to start is to do the reset up & then it fails again and also shows black and white film. This device is faulty how do I get it replaced I purchased this within the last month. I have recently bought 2 floodlight cams and another indoor cam & these have all worked perfectly
Sorry to hear about this experience, @NickBent. It looks like you have covered all the right steps to get this to work as intended. If you have already attempted a reset on the Camera, by holding the setup button for 20 seconds, please also try relocating it. When a Camera does fall offline due to loss of network or wifi interference, it will often automatically reconnect, as long as no changes have been made to the network.
Try changing rooms in the home, or even place this close to your wifi router. If this concern persists, please read our response to COVID-19 here to see how to contact support. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times.